Jobs with Delaware North Companies

By Matt Krumrie

If you’ve been to a major sporting event, large entertainment complex, state or national park, airport or casino, you’ve likely come across an employee of Delaware North Companies (DNC).

The company is a global leader in food and hospitality services and has over 50,000 associates who serve over 500 million customers at more than 200 locations in the United States, Canada, United Kingdom, Australia, and New Zealand.

Chances are, however, many of you didn’t know you were working with a representative of the Buffalo, New York-based company.

How it works: Minnesota Twins fans are giddy about its new outdoor stadium, Target Field. If you have been to a game and ordered a hot dog or brat, you’ve likely been served by a representative of DNC. If you’ve been fortunate enough to go to a private party at one of the many private suites or other dining establishments, chances are you crossed paths with an employee working for DNC – such as a chef, or manager of food services, for example.

Those employees work for DNC’s Sportservice, which has long been a provider of choice for such regular-season sporting events as a baseball game on a hot summer day, and other major events as the World Series, National Hockey League and Major League Baseball’s All-Star games, Stanley Cup Championships and the Olympic Games.
Related: Event Jobs.

Here is another example: If you’ve been to Yellowstone National Park, the Grand Canyon or the Kennedy Space Center Visitor Complex, you’ve come across employees who work for Delaware North Companies. That’s because DNC also provides hotel, retail, food service, recreation and transportation operations at historic and scenic properties like these throughout North America. The company also employs workers at Sequoia and Yosemite national parks, Harrison Hot Springs Resort & Spa in British Columbia; Niagara Falls State Park; The Lodge at Geneva-on-the-Lake in Ohio; Gideon Putnam Resort in Saratoga; Holiday Inn West Yellowstone; and The Queen Mary in Long Beach.
Related: Work at Yellowstone.

If you are looking for a job in any of these types of venues or fields, chances are, there is an opportunity through Delaware North Companies.

“We have numerous career opportunities from hourly positions to management positions available year-round in Sportservice locations throughout North America,” says Sherri Steinback, SPHR, Director of Talent Acquisition & Development for Delaware North Companies.  “In addition, Delaware North Companies Parks & Resorts is always interested in finding top talent to join the company and work in any of the special places we proudly support, maintain or own.”

What types of jobs are available?

Delaware North Companies is presently seeking talented individuals who share the company’s vision of bringing memorable experiences to over half a billion customers each year, points out Steinback. Ideal hospitality job candidates will have a history of outstanding leadership, excellent communication skills, and providing exceptional guest service, she says.

“We offer unique career advancement, competitive wages, benefits, a fun work environment, and opportunities to provide exceptional guest service,” says Steinback.

For example, positions that are currently available within DNC’s subsidiaries include executive chefs, housekeeping jobs in national parks, retail managers in sports arenas and food and beverage managers, to name a few.

The key to success in these fields, says Steinback, includes these skills:

• Service orientation – a belief in exceeding client and customer expectations.
• Emphasis on team.
• Integrity.

What experience is needed?

It varies by position, says Steinback. The company continuously has a range of openings from entry-level positions to managerial to executive opportunities. Search the latest Delware North job openings right here on JobMonkey!

Inside tips to getting hired at DNC

Delaware North Companies Sportservice associates go above and beyond to prepare for small- to large-scale events at the stadiums, arenas and ballparks where the company operates, so it’s always important to remember the service-oriented aspect of the job, says Steinback.

“In both Sportservice and Parks & Resorts, associates are provided with incredible opportunities to make a contribution, be part of a winning team and help create special experiences for our guests,” says Steinback. “Delaware North Companies is an incredible place to start and build your career. The number of growth opportunities within the company are plentiful. There are numerous training and leadership development programs, an online university and voluntary opportunities that help round out experiences and give employees a chance to learn and grow.”

Seasonal employment opportunities

Delaware North Companies Sportservice and Parks & Resorts hires approximately 20,000 seasonal employees per year.

Sportservices offers numerous seasonal opportunities at dozens of sports and entertainment venues that can grow into careers, adds Steinback.

In addition Delaware North Companies Parks & Resorts locations present unique seasonal employment opportunities – from positions that include flexibility in scheduling to unique types of positions in guest services and tours.

“Many of our seasonal hires (both part-time and full-time) return for another season,” says Steinback. “The business we are in is exciting and fast-paced, and our employees find their positions interesting, challenging and fun.”

Internship opportunities

Many DNC locations offer internship opportunities, including the home office in Buffalo, N.Y.  If jobseekers are interested in finding out more, they should contact the Human Resources department at the location they are interested in.

Keep in mind, in addition to part-time and seasonal jobs, DNC also provides employment for job seekers in a number of other areas – including administrative, IT, sales and marketing, accounting, public relations, finance, risk management and more.

Hot Jobs at Delaware North Companies

“We are always looking for assistant managers and supervisors as well as culinary and kitchen help,” says Steinback.

How to get hired

View open DNC positions right here on JobMonkey. Job postings are updated daily, and job seekers can see roles, expectations and benefits related to a specific job directly and submit resumes on the website.

Where else do Delaware North Employee’s Work?

Find out about other services and employment opportunities with DNC:

Gaming and Entertainment:

The company oversees more than 5,500 video gaming machines across the country and operates at seven successful racing and gaming operations in New York, Florida, Arizona, West Virginia, Arkansas and Latin America. DNC is one of only five operators of video gaming machines at racetrack locations in New York State. The company is owned by Delaware North Companies, a global leader in hospitality and one of the largest privately held companies in the world.

Gaming Hospitality Group

DNC’s Gaming Hospitality Group provides employment and services in the hotel, resort and spa management, gaming and racing hospitality and management, restaurant and retail property development industries. DNC also has employees who work in the opening and successful operation of a hospitality facility (hotel, destination resort, private club).

Delaware North Companies, Inc. – Boston

Delaware North Companies, Inc. – Boston (DNC-Boston) is one of the country’s premier providers of world-class sports, entertainment and hospitality experiences. As operators of the TD Garden, DNC-Boston is one of the world’s leading hospitality and food service providers.